# bee-creative-au

> Public Help Center articles for bee-creative-au.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [I see that the product I want is sold out. Do you offer backorders?](https://help.butlerdiaries.com/en-US/i-see-that-the-product-i-want-is-sold-out-do-you-offer-backorders-121597.md): Yes, we do. At Butler Diaries, we strive to provide our customers with what they need. That’s why we record and restock popular items based on demand. Just send us an email!
- [My diary is a pre-order, what does that mean?](https://help.butlerdiaries.com/en-US/my-diary-is-a-pre-order-what-does-that-mean-121598.md): Pre-order means the diary is at the printers. For current year pre-orders, printing takes 3-7 days. For the following year pre-orders, they begin shipping between September and November.
- [How do I know if the product I want is available?](https://help.butlerdiaries.com/en-US/how-do-i-know-if-the-product-i-want-is-available-855986.md): All our available stock is in-store. You can check the product page to see if any items are in stock or in pre-order.
- [I can't see a Soft Cover of the Diary I want. Why?](https://help.butlerdiaries.com/en-US/i-cant-see-a-soft-cover-of-the-diary-i-want-why-907654.md): We only offer Soft Covers if Hard Cover stock sells out earlier than expected. If Soft Cover stock is available, you'll find it as a variant of the Diary you are interested in.
- [How do pre-orders work?](https://help.butlerdiaries.com/en-US/how-do-pre-orders-work-2223108.md): Pre-order means the product has been ordered with our supplier. Non-dated pre-orders typically take 5-15 days to restock. For current year Diary pre-orders, printing takes 3-7 days. For the following year Diary pre-orders, they begin shipping between
- [Can I get a copy of my invoice?](https://help.butlerdiaries.com/en-US/can-i-get-a-copy-of-my-invoice-121590.md): Yes! Simply sign in to your account or create an account (if you didn't already at checkout) using the email address that you made your order with. You can view all of your orders there and download the pdf to print also.
- [Do you issue invoices for our accounts department?](https://help.butlerdiaries.com/en-US/do-you-issue-invoices-for-our-accounts-department-121591.md): Yes, we do. Just select the appropriate payment method, and the system will issue you an invoice which you can give to your accounts department to pay.
- [Is buying online safe?](https://help.butlerdiaries.com/en-US/is-buying-online-safe-121600.md): Payment is made via our secure server with full encryption of your credit card and PayPal details. We do not collect or record any personal banking details you may provide when purchasing products from the butlerdiaries.com website.
- [Do I have to order online?](https://help.butlerdiaries.com/en-US/do-i-have-to-order-online-121569.md): Butler Diaries has a wonderful local team who would be more than happy to help you with your order. You can order through our store, over the phone, or by email. Get in touch with our team today!
- [Do I need to set up an account to buy?](https://help.butlerdiaries.com/en-US/do-i-need-to-set-up-an-account-to-buy-121570.md): No, you don't need to set up an account to buy online from us; however, if you set up an account, you are able to trace and track your orders and print your receipts for your records.
- [Can I visit your office to look at the products?](https://help.butlerdiaries.com/en-US/can-i-visit-your-office-to-look-at-the-products-121995.md): Butler Diaries operates without a physical office space as we are a completely online business. If you wish to see how our products work, we have examples available to you on our product pages, in our blog, and in our downloadable eBook.
- [I forgot to add my discount code to my order.](https://help.butlerdiaries.com/en-US/i-forgot-to-add-my-discount-code-to-my-order-987803.md): Discount codes can only be applied at the time of order and cannot be applied once orders are made. Please feel free to use the discount code for a future order.
- [I have some questions, how can I reach out?](https://help.butlerdiaries.com/en-US/i-have-some-questions-how-can-i-reach-out-987809.md): The best way to reach us is via email to info@butlerdiaries.com or by using our chat services on our website. We will usually get back to you within 3 hours during business hours.
- [Can I get a quote?](https://help.butlerdiaries.com/en-US/can-i-get-a-quote-999726.md): Yes! Simply check out like normal and in the payment section select 'Quote' and the system will email you your quote.
- [Where are you located?](https://help.butlerdiaries.com/en-US/where-are-you-located-1060449.md): We are located on the Sunshine Coast in Queensland, Australia. Unfortunately, we do not have a physical location to visit, however, we ship Australia-wide. We do ship internationally to some countries, please get in touch to find out if we can ship t
- [What forms of payment do you accept?](https://help.butlerdiaries.com/en-US/what-forms-of-payment-do-you-accept-121571.md): Butler Diaries accepts all major credit cards, including Visa and MasterCard. We also accept PayPal online, direct deposit, cheques, purchase orders, Zip Pay, and so many more. Simply select your preferred payment option at checkout.
- [Do I have to pay online?](https://help.butlerdiaries.com/en-US/do-i-have-to-pay-online-121572.md): For your convenience, we offer a wide range of payment options both online and off. Simply choose your preferred method at checkout and pay by bank deposit or over the phone.
- [Do you accept purchase orders?](https://help.butlerdiaries.com/en-US/do-you-accept-purchase-orders-121573.md): Yes! To help aid with the timely supply of Butler Diaries products, we also fulfill orders prior to payment to approved customers where an official purchase order is supplied.
- [I don't have a credit card. Can I use another payment method?](https://help.butlerdiaries.com/en-US/i-dont-have-a-credit-card-can-i-use-another-payment-method-121589.md): Yes, you can. Butler Diaries offers PayPal or you can select direct deposit, cheque, or purchase order in the payments option in the checkout.
- [Can I get a quote?](https://help.butlerdiaries.com/en-US/can-i-get-a-quote-999728.md): Yes! Simply check out like normal and in the payment selection select 'Quote' and the system will email you your quote.
- [I received my order but received the wrong items](https://help.butlerdiaries.com/en-US/i-received-my-order-but-received-the-wrong-items-121602.md): Very occasionally, our distribution team may pack the incorrect item for an order. Please photograph the incorrect item/s that was sent to you and email us and we'll make sure that the correct item is sent out to you.
- [I ordered the wrong item, can I get a refund or exchange?](https://help.butlerdiaries.com/en-US/i-ordered-the-wrong-item-can-i-get-a-refund-or-exchange-121603.md): Yes, we have a simple Returns & Exchange process for our products. Learn more about how to request a refund or exchange.
- [I forgot to add my discount code to my order.](https://help.butlerdiaries.com/en-US/i-forgot-to-add-my-discount-code-to-my-order-987807.md): Discount codes can only be applied at the time of order and cannot be applied once orders are made. Please feel free to use the discount code for a future order.
- [I made a mistake on my order.](https://help.butlerdiaries.com/en-US/i-made-a-mistake-on-my-order-1020017.md): If you made a mistake on your order, such as ordering an incorrect product or entering the wrong information, please email us as soon as possible with your order number and the details you require to be changed. Please provide clear instructions so t
- [I need to cancel an order.](https://help.butlerdiaries.com/en-US/i-need-to-cancel-an-order-1150105.md): If you need to cancel your order, please check you haven't already received a tracking number. We cannot cancel orders that are already on the way and you will need to request a return once you've received your order. If you do not have a tracking nu
- [Can I change my order before it ships?](https://help.butlerdiaries.com/en-US/can-i-change-my-order-before-it-ships-8052758.md): Yes, you can request a change to your order before it ships. If you realize that you ordered the wrong item or would like to make any changes, please send us an email as soon as possible with your order number and clear instructions on the change. Th
- [Where can I find support?](https://help.butlerdiaries.com/en-US/where-can-i-find-support-1020000.md): Butler Diaries is full of support you can access at your fingertips!. You can start by checking out the 'support' tab in our main menu. There you'll find links to lots of great resources and help. You can also find answers to our common questions in
- [Which Programming Educator Diary is for me?](https://help.butlerdiaries.com/en-US/which-programming-educator-diary-is-for-me-663354.md): Are you looking for the best weekly programming and reflection diary for your Long Day Care? Or are you a director looking for a Diary to simplify your compliance record keeping? Find the right Diary for your role.
- [Family Day Care Diaries Purchasing Guide](https://help.butlerdiaries.com/en-US/family-day-care-diaries-purchasing-guide-121166.md): Butler Diaries has a collection of programming and reflection diaries, compliance books, and record keeping diaries to cover the documentation you need for your Family Day Care. Find the right diaries for your service.
- [Long Day Care Diaries Purchasing Guide](https://help.butlerdiaries.com/en-US/long-day-care-diaries-purchasing-guide-121156.md): Are you looking for the best weekly programming and reflection diary for your Long Day Care? Or are you a director looking for a Diary to simplify your compliance record keeping? Find the right Diary for your role.
- [Preschool Diaries Purchasing Guide](https://help.butlerdiaries.com/en-US/preschool-diaries-purchasing-guide-121164.md): Our Childcare Diaries support all roles in the Preschool Sector. We help Preschool educators, directors, and admin in record keeping, programming and reflection, and compliance under the National Quality Framework. Find your Diary.
- [Kindergarten Diaries Purchasing Guide](https://help.butlerdiaries.com/en-US/kindergarten-diaries-purchasing-guide-121165.md): We have developed diaries to support both the Early Years Learning Framework and Queensland Kindergarten Learning Guidelines. Find the right programming and reflection diary for your Kindergarten.
- [Outside of School Hours Diaries Purchasing Guide](https://help.butlerdiaries.com/en-US/outside-of-school-hours-diaries-purchasing-guide-121561.md): For educators in Out of School Hours Care (OSHC, OOSH, ASC) services running programs under the My Time Our Place framework, we have a range of diaries for programming and reflection and compliance under NQS. Learn more.
- [Occasional Care Diaries Purchasing Guide](https://help.butlerdiaries.com/en-US/occasional-care-diaries-purchasing-guide-121562.md): For educators in Occasional Care services running programs under the EYLF we have diaries to support your programming and reflection and compliance under NQS. Learn more.
- [Nanny Diaries Purchasing Guide](https://help.butlerdiaries.com/en-US/nanny-diaries-purchasing-guide-121563.md): Are you a Nanny working in Australia? Keep the lines of communication open between busy families and in-home care professionals with The Australian Nanny Diary. This diary covers all your communication needs. Learn more.
- [New Zealand Diaries Purchasing Guide](https://help.butlerdiaries.com/en-US/new-zealand-diaries-purchasing-guide-127274.md): At this time, Butler Diaries is not offering a New Zealand Weekly Programming and Reflection Diary. Subscribe to our newsletter to remain updated on whether this Diary comes back into stock. To support you in applying and recording sustainable practi
- [Where is the Victoria Weekly Programming and Reflection Diary?](https://help.butlerdiaries.com/en-US/where-is-the-victoria-weekly-programming-and-reflection-diary-122017.md): From 2023, we have combined the Victoria Weekly Programming and Reflection Diary with the Weekly Programming and Reflection Diary. It is now suitable for Victoria as it now also references the VEYLDF.
- [Where is the Family Day Care Diary and the Family Day Care Co-Ordinator Diary?](https://help.butlerdiaries.com/en-US/where-is-the-family-day-care-diary-and-the-family-day-care-co-ordinator-diary-274875.md): The Family Day Care Diary has now merged with the more comprehensive Family Day Care Compliance Diary. The new 2024 layout of the Family Day Care Compliance Diary now includes everything the Family Day Care Diary did and more!. The new layout include
- [Where are the Professional Diaries and Nanny Diary?](https://help.butlerdiaries.com/en-US/where-are-the-professional-diaries-and-nanny-diary-274880.md): From 2024, we have made changes to our suppliers to bring stronger Diaries packed with more features to Butler Diaries. These changes mean we are focusing on the two Industries we do best, Early Childhood and Tradies. This means we made the hard deci
- [Where are all the Different Tradie Diaries?](https://help.butlerdiaries.com/en-US/where-are-all-the-different-tradie-diaries-274882.md): We made sure to make the best tool in the Tradies’ Toolbox even better!. All the Tradie Diaries have now merged to become 'The Construction Diary,' suitable for all Trades. We have brought together all the best tools from each Diary and created the u
- [I run 7 days a week, do you have a programming Diary suitable for me?](https://help.butlerdiaries.com/en-US/i-run-7-days-a-week-do-you-have-a-programming-diary-suitable-for-me-274886.md): From 2024, all our Weekly Programming and Reflection Diaries are suitable for programs running 5 to 7 days a week.
- [What's inside each Diary? How do I know what's included?](https://help.butlerdiaries.com/en-US/whats-inside-each-diary-how-do-i-know-whats-included-945369.md): The product images on each Diary show the main daily pages of the Diary. For a more comprehensive view inside the Diary, download the Compliance eBooks from the 'Compliance' tab on the product pages. These show what's included in the Diaries includin
- [What binding, covers, and inclusions come with the Diaries?](https://help.butlerdiaries.com/en-US/what-binding-covers-and-inclusions-come-with-the-diaries-960239.md): All Diaries are A4. They all come in Calendar Year, we are not currently offering Financial Year Diaries. Spiral Hard Covers include:. All our Bundles include Spiral Hard Covers unless otherwise stated. You can be sure by checking the 'details' on th
- [Where is the Tradie Diary?](https://help.butlerdiaries.com/en-US/where-is-the-tradie-diary-1747299.md): From 2025, the Tradie Diary will now be known as the Construction Diary and has been given its own home at constructiondiary.com.au. You can learn more about this change here.
- [Which Diary is suitable for WAKLG?](https://help.butlerdiaries.com/en-US/which-diary-is-suitable-for-waklg-6361160.md): From 2027, the Weekly Programming and Reflection Diary and Central Outdoor Weekly Programming and Reflection Diary include the Western Australian Kindergarten Learning Guidelines (WAKLG).
- [Do you have some examples of how to use the diaries?](https://help.butlerdiaries.com/en-US/do-you-have-some-examples-of-how-to-use-the-diaries-121592.md): Yes! We have helpful articles in our Blog, an eBook with examples, compliance flipbooks, and information on our product pages. You can also get in touch with our helpful team!
- [Do you offer training?](https://help.butlerdiaries.com/en-US/do-you-offer-training-121593.md): Right now, Butler Diaries is focusing mainly on the design and supply of our childcare, daycare, preschool, home care, out-of-home school care, kindergarten, and early years learning products. However, we do have a helpful blog and ebook!
- [Do the Butler Diaries cover childcare providers for assessment and ratings?](https://help.butlerdiaries.com/en-US/do-the-butler-diaries-cover-childcare-providers-for-assessment-and-ratings-121594.md): Learn about how each diary is designed with frameworks, the national quality standards, theorists, and development in mind, and the role they have in compliance.
- [Do you have compliance information for my diary?](https://help.butlerdiaries.com/en-US/do-you-have-compliance-information-for-my-diary-121595.md): Each product contains a Compliance Information Flipbook you can download to support you in identifying, reflecting on, and documenting how your service operations and practices are linked to frameworks, NQS and theorists. Learn more.
- [Do QLD Kindy Diaries include the updated QKLG 2024 Framework?](https://help.butlerdiaries.com/en-US/do-qld-kindy-diaries-include-the-updated-qklg-2024-framework-718139.md): Learn about how each diary is designed with frameworks, the national quality standards, theorists, and development in mind, and the role they have in compliance.
- [How do I join the Facebook Group?](https://help.butlerdiaries.com/en-US/how-do-i-join-the-facebook-group-1060451.md): You can join here, please make sure to answer the questions so we can identify you as a customer. It is a customer-only Facebook Group and only customers will be accepted. If your service buys on your behalf, simply record the centre name and suburb
- [How do I download my free cheatsheets?](https://help.butlerdiaries.com/en-US/how-do-i-download-my-free-cheatsheets-1060452.md): You can download the free cheatsheets from the 'files' tab at the top of the group once you've been accepted. We accept people into the group generally in the morning on standard business days, thanks for your patience :) Please be aware, if you have
- [How long does it take to be accepted?](https://help.butlerdiaries.com/en-US/how-long-does-it-take-to-be-accepted-1060453.md): We accept people generally every morning on standard business days. We appreciate the patience :) Please be aware, if you haven't answered the membership questions, you will not be accepted.
- [I have an idea for a Butler Diaries product. Could you make it for me?](https://help.butlerdiaries.com/en-US/i-have-an-idea-for-a-butler-diaries-product-could-you-make-it-for-me-121998.md): Absolutely! We are happy to hear new ideas for products and/or solutions to make life in child care easier. Learn more about custom childcare diaries or get in touch with our team to receive a quote.
- [Can we add our own logo and branding to the products?](https://help.butlerdiaries.com/en-US/can-we-add-our-own-logo-and-branding-to-the-products-121999.md): Absolutely! Customise your diary cover with your logo, brand colours, and more! Get in touch with our friendly team to receive a quote or learn more about custom branding here.
- [Do you have a digital version of your diaries for us to download?](https://help.butlerdiaries.com/en-US/do-you-have-a-digital-version-of-your-diaries-for-us-to-download-122012.md): We generally do not offer digital downloads of Butler Diaries products. Occasionally, we offer PDF trials of certain Diaries at the end of the year. When offered, these are only offered on sold out Diaries. If this are available, they can found in st
- [Do you offer gift cards?](https://help.butlerdiaries.com/en-US/do-you-offer-gift-cards-999597.md): Yes! We offer digital gift cards with no expiry date. You can order a gift card from $10 to $500. You can also choose to add your recipient's details, and the gift card will be emailed to them. A Butler Diaries gift card is the perfect gift for Educa
- [Do you offer digital training and courses?](https://help.butlerdiaries.com/en-US/do-you-offer-digital-training-and-courses-1747300.md): Yes! The Butler Training Portal has been developed as another avenue of support for our customers. It includes a range of training opportunities such as:. The Butler Training Portal is an ongoing tool that will continue to feature new trainings. You
- [Do you offer bulk pricing for training courses?](https://help.butlerdiaries.com/en-US/do-you-offer-bulk-pricing-for-training-courses-2030939.md): Yes, we offer bulk access discounts for multiple staff logins. Check out the staff bundles on offer or email us at info@butlerdiaries.com for a quote.
- [Can I get a refund or exchange if I order the wrong thing?](https://help.butlerdiaries.com/en-US/can-i-get-a-refund-or-exchange-if-i-order-the-wrong-thing-121601.md): Yes, of course! We accept returns and exchanges for any reason (except for Print On Demand Products, where there are no refunds or returns unless faulty). Learn more about how to request a refund or exchange.
- [Shipping terms](https://help.butlerdiaries.com/en-US/shipping-terms-121599.md): Please be assured that your items will ship out within 3-5 business days of purchase so you will get your order fast. Learn more about pre-order and sold out wait times in our help centre.
- [How do I track my order?](https://help.butlerdiaries.com/en-US/how-do-i-track-my-order-1276439.md): You can track your order from inside your account. Simply log in to your account by using the email you used to place your order and you will receive an email with a code to access your account. You do not need to register for an account, one is made
- [What does 'Pending' mean on my tracking?](https://help.butlerdiaries.com/en-US/what-does-pending-mean-on-my-tracking-1276441.md): Pending means your order was shipped too long ago and the tracking information no longer is available. If you think this is incorrect, please email us at info@butlerdiaries.com.
- [How do I login to my account?](https://help.butlerdiaries.com/en-US/how-do-i-login-to-my-account-122015.md): Login to your account using the email you used to order your Butler Diary. Don't have an account? Simply register with the email you used for your order, and your order history will be available. Learn more about accessing your account.
- [How do I access the Training Portal?](https://help.butlerdiaries.com/en-US/how-do-i-access-the-training-portal-1747301.md): 1) Purchase your Course. Find the course that interests you in our online store and check out as normal. On the confirmation page after you’ve ordered, you’ll be asked to create a password to activate your account. You will then be redirected to the
- [How do I update my account?](https://help.butlerdiaries.com/en-US/how-do-i-update-my-account-1276442.md): You can update the name, email or phone number associated with your account by logging in and selecting 'profile' at the bottom of the account draw pop out. Select, 'edit profile' and edit your details. You can manage your full account by selecting '
- [When will your products go on special?](https://help.butlerdiaries.com/en-US/when-will-your-products-go-on-special-121604.md): We run specials at various times throughout the year. If you wish to find out when the next sale is happening, we suggest you sign up for the official Butler Diaries newsletter and follow us on Facebook and Instagram!
- [Do you offer discounts for bulk orders?](https://help.butlerdiaries.com/en-US/do-you-offer-discounts-for-bulk-orders-121605.md): Here is a discount! For orders over 10 units, you can receive $2 off pre-GST. We also offer further price breaks for 20 and 30-unit lots. For larger bulk orders and pricing for units of 50 or more, please email us for a quote.
- [Do you offer bulk pricing for training courses?](https://help.butlerdiaries.com/en-US/do-you-offer-bulk-pricing-for-training-courses-2030940.md): Yes, we offer bulk access discounts for multiple staff logins. Check out the staff bundles on offer or email us at info@butlerdiaries.com for a quote.
- [I see you have bundles, but I don't see the bundle I want. What can I do?](https://help.butlerdiaries.com/en-US/i-see-you-have-bundles-but-i-dont-see-the-bundle-i-want-what-can-i-do-121606.md): While we only have a limited amount of set bundles, we aim to please. If you require a different bundle from the ones featured in the Butler Diaries shop, please email us directly, and we will see what we can do for you.
- [Where can I get a discount?](https://help.butlerdiaries.com/en-US/where-can-i-get-a-discount-1049138.md): You can check out our current discounts in the 'sales' tab in our menu. Any special promotions we run will be emailed and added to our socials. Existing customers are offered exclusive discounts and early bird access to discounts in our exclusive cus
- [My discount code isn't working. How come?](https://help.butlerdiaries.com/en-US/my-discount-code-isnt-working-how-come-855983.md): Your discount code may not be working due to one of the below reasons:
- [Why didn't I receive my 10% off welcome code when I signed up to the newsletter?](https://help.butlerdiaries.com/en-US/why-didnt-i-receive-my-10%25-off-welcome-code-when-i-signed-up-to-the-newsletter-855984.md): Sometimes we run offers including a 10% welcome discount. The 10% welcome code also doesn't run year round, please check the pop up to see if it is currently being offered. Please keep in mind the 10% welcome code is for new customers only and you've
- [I forgot to add my discount code to my order I just placed.](https://help.butlerdiaries.com/en-US/i-forgot-to-add-my-discount-code-to-my-order-i-just-placed-987808.md): Discount codes can only be applied at the time of order and cannot be applied once orders are made. Please feel free to use the discount code for a future order.
- [I can't see the enlarged images of the products - what gives?](https://help.butlerdiaries.com/en-US/i-cant-see-the-enlarged-images-of-the-products---what-gives-121996.md): The most common reason our products won’t display is the use of pop-up blockers. Check your browser settings and allow pop-ups from the Butler Diaries site and you should be good to go.
- [I can't make an order, where can I get help?](https://help.butlerdiaries.com/en-US/i-cant-make-an-order-where-can-i-get-help-274901.md): If you cannot order online, please get in touch with our customer support team and they'd be more than happy to assist you, email us here.
- [I can't find a product I am looking for, what should I do?](https://help.butlerdiaries.com/en-US/i-cant-find-a-product-i-am-looking-for-what-should-i-do-274903.md): Check out our blog and Diary Guides in our help centre to see if there is an update on the product, if not, email us here and we will help you find what you're looking for!
- [Why am I being charged shipping on the Printer Pack?](https://help.butlerdiaries.com/en-US/why-am-i-being-charged-shipping-on-the-printer-pack-1251345.md): The Printer Pack includes a digital print-ready photo template for your Diary and a pack of sticker paper to print your template. This helps you include your photo evidence template in your Diary without the sticky fingers!. You will receive an email
- [I'm having trouble using the Canva template. Where can I get help?](https://help.butlerdiaries.com/en-US/im-having-trouble-using-the-canva-template-where-can-i-get-help-1251349.md): You can find a step-by-step video on how to download and use the Canva template on the product page here. Scroll down under the information and you'll find the instructional video. Canva also has some videos on how to use it for beginners. If you're
- [I didn't receive my link for my digital download.](https://help.butlerdiaries.com/en-US/i-didnt-receive-my-link-for-my-digital-download-1392114.md): The email with the link for your digital download may have gone to your junk or spam folder. Please wait 10 minutes and try refreshing your email and checking these folders. If you still haven't received the link, please email us with your order numb