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Butler Diaries

Do you have a question about which childcare diary is right for you or your service? Explore common FAQs for our Programming and Reflection diaries including example resources and how to order.

Butler Diaries Help Centre

I see that the product I want is sold out. Do you offer backorders?

My diary is a pre-order, what does that mean?

Sold out & Pre-orders

Can I get a copy of my invoice?

Do you issue invoices for our accounts department?

Invoices

Is buying online safe?

Do I have to order online?

Do I need to set up an account to buy?

Can I visit your office to look at the products?

Ordering Support

What forms of payment do you accept?

Do I have to pay online?

Do you accept purchase orders?

I don't have a credit card. Can I use another payment method?

Payment Options

I received my order but received the wrong items

I ordered the wrong item, can I get a refund or exchange?

Order Issues

Orders & Payment

Where is the 2023 Victoria Weekly Programming and Reflection Diary?

Long Day Care Diaries Purchasing Guide

Preschool Diaries Purchasing Guide

Kindergarten Diaries Purchasing Guide

Family Day Care Diaries Purchasing Guide

Outside of School Hours Diaries Purchasing Guide

Occasional Care Diaries Purchasing Guide

Nanny Diaries Purchasing Guide

New Zealand Diaries Purchasing Guide

Picking Your Diary

Do you have some examples of how to use the diaries?

Do you offer training?

Using Your Diary

Do the Butler Diaries cover childcare providers for assessment and ratings?

Do you have compliance information for my diary?

Compliance Information

Diary Guides & Support

I have an idea for a Butler Diaries product. Could you make it for me?

Can we add our own logo and branding to the products?

Custom Diaries

Do you have a digital version of your diaries for us to download?

Digital Products

Custom & Digital

Can I get a refund or exchange if I order the wrong thing?

Returns & Exchanges

Domestic shipping terms

Shipping Terms

Shipping & Delivery

How do I login to my account?

Accessing Account

Accounts

When will your products go on special?

Do you offer discounts for bulk orders?

I see you have bundles, but I don't see the bundle I want. What can I do?

Specials & Clearance

Discounts

We are Australian Owned & Operated

Australian Made

Social Responsibility

I can't see the enlarged images of the products - what gives?

Website Support

Technical Support

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