Can I get a refund or exchange if I order the wrong thing?Updated 10 days ago

Returns and Exchanges

We will accept returns for any reason as long as the merchandise is in perfect resalable condition in its original protective packaging and the goods are returned within 60 days of delivery.

Please note: 

• We do not accept returns on custom items.
• We do not accept returns of current year Diaries after 1st September. The cut off to return a current year Diary is August 31st regardless of purchase date.
• We do not offer returns or refunds on digital products due to the nature of the product.
• Returning items that are part of a bundle will result in the other items returning to full price as of the date of your purchase. This may result in less or no refund on return items, pending discounts provided in the bundle.

If you would like a replacement sent, please make a new order and then proceed to log into your account page to request the refund. You will have 10 business days from approval to return the item. If there has been no movement in the return tracking within 10 business days, the return will be cancelled. We will give you your refund when we receive the returned goods. 

• We will pay for return postage within Australia as long as you return the parcel in its original or similar packaging using the label we will supply to you after you fill out the form. Please note, orders outside Australia are not eligible for paid return postage and will be at your cost.
  
  
• If you have the original packing slip, highlight your returned item/s and include it in your return. Otherwise, just a note with your order number, name and centre will be fine.
• Once we receive the returned item/s we will issue the refund. We do not refund the original postage cost, only the price of the goods paid including any discounts.
  
  
• All refunds will be provided as a credit to the credit card, PayPal account or other payment method (eg AfterPay) used at the time of purchase within ten (10) business days upon receipt of the returned merchandise. Alternatively, you can opt to choose store credit or direct deposit into your bank.
  
  
• If you paid with cheques or EFT please make a note in the field which Bank, BSB, Account Number and Account Name you want the refund to go into.
  
  
• If you return items that have been paid an affiliate commission, the commission will be deducted from the refunded amount.

Log into your account area to apply for a refund

Late or missing refunds (if applicable)

If you haven’t received a refund yet and we've let you know it has been refunded, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].