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Digital Template and Product Support

Why am I being charged shipping on the Printer Pack?

The Printer Pack includes a digital print-ready photo template for your Diary and a pack of sticker paper to print your template. This helps you include your photo evidence template in your Diary without the sticky fingers!. You will receive an email

I'm having trouble using the Canva template. Where can I get help?

You can find a step-by-step video on how to download and use the Canva template on the product page here. Scroll down under the information and you'll find the instructional video. Canva also has some videos on how to use it for beginners. If you're

I didn't receive my link for my digital download.

The email with the link for your digital download may have gone to your junk or spam folder. Please wait 10 minutes and try refreshing your email and checking these folders. If you still haven't received the link, please email us with your order numb