Yes, we do. At Butler Diaries, we strive to provide our customers with what they need. That’s why we record and restock popular items based on demand. Just send us an email!

Yes, in most cases we do. At Butler Diaries, we strive to provide our customers with what they need. That&#x2019;s why we restock popular items based on demand. Just <a class="fr-strong" href="mailto:info@butlerdiaries.com">send us an email</a>, and when we have sufficient backorders, we will reorder or reprint stock, and we&apos;ll let you know when it&apos;s ready.If the product you want will not be re-stocked, there will be a note on the product linking you to an alternative or it will be removed from the store.

I see that the product I want is sold out. Do you offer backorders?

Pre-order means the diary is at the printers. For current year pre-orders, printing takes 3-7 days. For the following year pre-orders, they begin shipping between September and November.

Pre-order means the diary is at the printers.&#xA0;For current year pre-orders, printing takes 3-7 days.For the following year pre-orders, they begin shipping between September and November.

My diary is a pre-order, what does that mean?

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Butler Diaries

Are the Butler Diaries you want sold out or on pre-order? Learn more about what this means and how long your pre-order diary will take to arrive.

Is the Childcare Diary you want on pre-order?

Orders & Payment

Sold out & Pre-orders

Can I get a copy of my invoice?

Do you issue invoices for our accounts department?

Invoices

Is buying online safe?

Do I have to order online?

Do I need to set up an account to buy?

Can I visit your office to look at the products?

Ordering Support

What forms of payment do you accept?

Do I have to pay online?

Do you accept purchase orders?

I don't have a credit card. Can I use another payment method?

Payment Options

I received my order but received the wrong items

I ordered the wrong item, can I get a refund or exchange?

Order Issues

Where is the Victoria Weekly Programming and Reflection Diary?

Where is the Family Day Care Diary and the Family Day Care Co-Ordinator Diary?

Where are the Professional Diaries and Nanny Diary?

Where are all the Different Tradie Diaries?

I run 7 days a week, do you have a programming Diary suitable for me?

Family Day Care Diaries Purchasing Guide

Long Day Care Diaries Purchasing Guide

Preschool Diaries Purchasing Guide

Kindergarten Diaries Purchasing Guide

Outside of School Hours Diaries Purchasing Guide

Occasional Care Diaries Purchasing Guide

Nanny Diaries Purchasing Guide

New Zealand Diaries Purchasing Guide

Picking Your Diary

Do you have some examples of how to use the diaries?

Do you offer training?

Using Your Diary

Do the Butler Diaries cover childcare providers for assessment and ratings?

Do you have compliance information for my diary?

Compliance Information

Diary Guides & Support

I have an idea for a Butler Diaries product. Could you make it for me?

Can we add our own logo and branding to the products?

Custom Diaries

Do you have a digital version of your diaries for us to download?

Digital Products

Custom & Digital

Can I get a refund or exchange if I order the wrong thing?

Return Terms

Returns & Exchanges

Domestic shipping terms

Shipping Terms

Shipping & Delivery

How do I login to my account?

Accessing Account

Accounts

When will your products go on special?

Do you offer discounts for bulk orders?

I see you have bundles, but I don't see the bundle I want. What can I do?

Specials & Clearance

Do you offer specials for returning customers?

Loyalty Program

Discounts

I can't see the enlarged images of the products - what gives?

I can't make an order, where can I get help?

I can't find a product I am looking for, what should I do?

Website Support

Technical Support