Still didn't find your answer? Our friendly team is always happy to help! Get in touch.

Back to Butler Diaries Home

Butler Diaries

<p>The best way to reach us is via email to <a href="mailto:info@butlerdiaries.com">info@butlerdiaries.com</a> or by using our chat services on our website. We will usually get back to you within 3 hours during business hours.</p>

The best way to reach us is via email to info@butlerdiaries.com or by using our chat services on our website. We will usually get back to you within 3 hours during business hours.

I have some questions, how can I reach out?

Orders & Payment

Ordering Support

I see that the product I want is sold out. Do you offer backorders?

My diary is a pre-order, what does that mean?

How do I know if the product I want is available?

I can't see a Soft Cover of the Diary I want. Why?

Sold out & Pre-orders

Can I get a copy of my invoice?

Do you issue invoices for our accounts department?

Invoices

Is buying online safe?

Do I have to order online?

Do I need to set up an account to buy?

Can I visit your office to look at the products?

I forgot to add my discount code to my order.

Can I get a quote?

What forms of payment do you accept?

Do I have to pay online?

Do you accept purchase orders?

I don't have a credit card. Can I use another payment method?

Payment Options

I received my order but received the wrong items

I ordered the wrong item, can I get a refund or exchange?

I made a mistake on my order.

I need to cancel an order.

Order Issues

Which Programming Educator Diary is for me?

Family Day Care Diaries Purchasing Guide

Long Day Care Diaries Purchasing Guide

Preschool Diaries Purchasing Guide

Kindergarten Diaries Purchasing Guide

Outside of School Hours Diaries Purchasing Guide

Occasional Care Diaries Purchasing Guide

Nanny Diaries Purchasing Guide

New Zealand Diaries Purchasing Guide

Purchasing Guides

Where is the Victoria Weekly Programming and Reflection Diary?

Where is the Family Day Care Diary and the Family Day Care Co-Ordinator Diary?

Where are the Professional Diaries and Nanny Diary?

Where are all the Different Tradie Diaries?

I run 7 days a week, do you have a programming Diary suitable for me?

What's inside each Diary? How do I know what's included?

What binding and inclusions come with the Diaries?

Diary FAQ

Picking Your Diary

Do you have some examples of how to use the diaries?

Do you offer training?

Using Your Diary

Do the Butler Diaries cover childcare providers for assessment and ratings?

Do you have compliance information for my diary?

Will 2025 QLD Kindy Diaries include the updated QKLG 2024 Framework?

Compliance Information

How do I join the Facebook Group?

How do I download my free cheatsheets?

How long does it take to be accepted?

Community Facebook Group

Diary Guides & Support

I have an idea for a Butler Diaries product. Could you make it for me?

Can we add our own logo and branding to the products?

Custom Diaries

Do you have a digital version of your diaries for us to download?

Do you offer gift cards?

Digital Products

Custom & Digital

Can I get a refund or exchange if I order the wrong thing?

Return Terms

Returns & Exchanges

Shipping terms

Shipping Terms

How do I track my order?

What does 'Pending' mean on my tracking?

Track my Order

Shipping & Delivery

How do I login to my account?

Accessing Account

How do I update my account?

Updating my Account

Accounts

When will your products go on special?

Do you offer discounts for bulk orders?

I see you have bundles, but I don't see the bundle I want. What can I do?

Where can I get a discount?

Specials & Clearance

My discount code isn't working. How come?

Why didn't receive my 10% off welcome code when I signed up to the newsletter?

I forgot to add my discount code to my order I just placed.

Discount Code FAQ

Discounts

I can't see the enlarged images of the products - what gives?

I can't make an order, where can I get help?

I can't find a product I am looking for, what should I do?

Website Support

Why am I being charged shipping on the Printer Pack?

I'm having trouble using the Canva template. Where can I get help?

Canva Digital Template Support

Technical Support

Where can I find support?

Where are you located?

Other

I have some questions, how can I reach out?Updated 5 months ago