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Ordering Support

Is buying online safe?

Payment is made via our secure server with full encryption of your credit card and PayPal details. We do not collect or record any personal banking details you may provide when purchasing products from the butlerdiaries.com website.

Do I have to order online?

Butler Diaries has a wonderful local team who would be more than happy to help you with your order. You can order through our store, over the phone, or by email. Get in touch with our team today!

Do I need to set up an account to buy?

No, you don't need to set up an account to buy online from us; however, if you set up an account, you are able to trace and track your orders and print your receipts for your records.

Can I visit your office to look at the products?

Butler Diaries operates without a physical office space as we are a completely online business. If you wish to see how our products work, we have examples available to you on our product pages, in our blog, and in our downloadable eBook.

I forgot to add my discount code to my order.

Discount codes can only be applied at the time of order and cannot be applied once orders are made. Please feel free to use the discount code for a future order.

I have some questions, how can I reach out?

The best way to reach us is via email to [email protected] or by using our chat services on our website. We will usually get back to you within 3 hours during business hours.