I ordered the wrong item, can I get a refund or exchange?Updated 6 hours ago

Yes!

We will accept returns for any reason as long as the merchandise is in perfect resalable condition in its original protective packaging and the goods are returned within 60 days after your delivery.

Please note:

• We do not accept returns on custom items.
• We do not accept returns of current year Diaries after 1st September. The cut off to return a current year Diary is August 31st regardless of purchase date.
• We do not offer returns or refunds on digital products due to the nature of the product.
• We do not offer returns or refunds on pens, highlighters, and other stationery.
• We do not offer returns on gifts with purchase or free items.
• Returning items that are part of a bundle will result in the other items returning to full price as of the date of your purchase. This may result in less or no refund on return items, pending discounts provided in the bundle.

If you would like a replacement sent, please make a new order and then proceed to your account page to request the refund. We will consider your return request within 15 business days and send you a return label if approved. You will have 10 business days from approval to return the item. If there has been no movement in the return tracking within 10 business days, the return will be cancelled.We will give you your refund when we receive the returned goods. 

• We will pay for return postage within Australia for any full-priced item purchased, as long as you return the parcel in its original or similar packaging using the label we will supply to you after you fill out the form. Please note, orders outside Australia and any sale items discounted 20% or higher (including Australian orders) are not eligible for paid return postage and will be at your cost. 
• If you have the original packing slip, highlight your returned item/s and include it in your return. Otherwise, just a note with your order number, name and centre will be fine.
• Once we receive the returned item/s we will issue the refund. We do not refund the original postage cost, only the price of the goods paid including any discounts.
• All refunds will be provided as a credit to the credit card, PayPal account or other payment method (eg AfterPay) used at the time of purchase within ten (10) business days upon receipt of the returned merchandise. Alternatively, you can opt to choose store credit or direct deposit into your bank.
• If you paid with cheques or EFT please make a note in the field which Bank, BSB, Account Number and Account Name you want the refund to go into.

Log into your account area to apply for a refund

Late or missing refunds (if applicable)

If you haven’t received a refund yet and we've let you know it has been refunded, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].