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Order Issues

I received my order but received the wrong items

Very occasionally, our distribution team may pack the incorrect item for an order. Please photograph the incorrect item/s that was sent to you and email us and we'll make sure that the correct item is sent out to you.

I ordered the wrong item, can I get a refund or exchange?

Yes, we have a simple Returns & Exchange process for our products. Learn more about how to request a refund or exchange.

I forgot to add my discount code to my order.

Discount codes can only be applied at the time of order and cannot be applied once orders are made. Please feel free to use the discount code for a future order.

I made a mistake on my order.

If you made a mistake on your order, such as ordering an incorrect product or entering the wrong information, please email us as soon as possible with your order number and the details you require to be changed. Please provide clear instructions so t

I need to cancel an order.

If you need to cancel your order, please check you haven't already received a tracking number. We cannot cancel orders that are already on the way and you will need to request a return once you've received your order. If you do not have a tracking nu