Butler Diaries logo
Butler Diaries logo

All articles

Order Issues

I received my order but received the wrong items

Very occasionally, our distribution team may pack the incorrect item for an order. Please photograph the incorrect item/s that was sent to you and email us and we'll make sure that the correct item is sent out to you.

I ordered the wrong item, can I get a refund or exchange?

Yes, we have a simple Returns & Exchange process for our products. Learn more about how to request a refund or exchange.