Very occasionally, our distribution team may pack the incorrect item for an order. Please photograph the incorrect item/s that was sent to you and email us and we'll make sure that the correct item is sent out to you.

Very occasionally, our distribution team may pack the incorrect item for an order. Please photograph the incorrect item/s that was sent to you and <a class="fr-strong" href="mailto:info@butlerdiaries.com">email us</a> and we&apos;ll make sure that the correct item is sent out to you.

I received my order but received the wrong items

Yes, we have a simple Returns & Exchange process for our products. Learn more about how to request a refund or exchange.

Yes (except for Print On Demand Products, where there are no refunds or returns unless faulty):<ul><li style="font-size: 16px;">We will accept returns for any reason as long as the merchandise is in perfect resalable condition. </li><li style="font-size: 16px;">We will pay for return postage as long as you return the parcel in its original or similar packaging using the label we will supply to you after you lodge a return. </li><li style="-webkit-font-smoothing: antialiased; list-style: inherit; box-sizing: border-box !important; font-size: 16px;">Before contacting us about returns or exchanges, please visit the <a href="https://butlerdiaries.com/pages/returns-and-exchanges">returns page</a> and follow the instructions. </li><li style="font-size: 16px;">Once we receive the returned item/s, we will dispatch your replacement or issue the refund. </li><li style="font-size: 16px;">Refunds will be provided as a credit to the credit card used at the time of purchase within ten (10) business days upon receipt of the returned merchandise. Alternatively, you can opt for store credit or to pay via direct deposit.</li></ul>

I ordered the wrong item, can I get a refund or exchange?

Discount codes can only be applied at the time of order and cannot be applied once orders are made. Please feel free to use the discount code for a future order.

Discount codes can only be applied at the time of order and cannot be applied once orders are made. Please feel free to use the discount code for a future order.

I forgot to add my discount code to my order.

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Butler Diaries

Accidentally ordered the wrong diary for your childcare? Our team is always here to help! Learn more about the help available to you.

Is there an issue with your order?

Orders & Payment

Order Issues

I see that the product I want is sold out. Do you offer backorders?

My diary is a pre-order, what does that mean?

How do I know if the product I want is available?

I can't see a Soft Cover of the Diary I want. Why?

Sold out & Pre-orders

Can I get a copy of my invoice?

Do you issue invoices for our accounts department?

Invoices

Is buying online safe?

Do I have to order online?

Do I need to set up an account to buy?

Can I visit your office to look at the products?

I have some questions, how can I reach out?

Ordering Support

What forms of payment do you accept?

Do I have to pay online?

Do you accept purchase orders?

I don't have a credit card. Can I use another payment method?

Payment Options

Which Programming Educator Diary is for me?

Family Day Care Diaries Purchasing Guide

Long Day Care Diaries Purchasing Guide

Preschool Diaries Purchasing Guide

Kindergarten Diaries Purchasing Guide

Outside of School Hours Diaries Purchasing Guide

Occasional Care Diaries Purchasing Guide

Nanny Diaries Purchasing Guide

New Zealand Diaries Purchasing Guide

Purchasing Guides

Where is the Victoria Weekly Programming and Reflection Diary?

Where is the Family Day Care Diary and the Family Day Care Co-Ordinator Diary?

Where are the Professional Diaries and Nanny Diary?

Where are all the Different Tradie Diaries?

I run 7 days a week, do you have a programming Diary suitable for me?

What's inside each Diary? How do I know what's included?

What binding and inclusions come with the Diaries?

Diary FAQ

Picking Your Diary

Do you have some examples of how to use the diaries?

Do you offer training?

Using Your Diary

Do the Butler Diaries cover childcare providers for assessment and ratings?

Do you have compliance information for my diary?

Will 2025 QLD Kindy Diaries include the updated QKLG 2024 Framework?

Compliance Information

Diary Guides & Support

I have an idea for a Butler Diaries product. Could you make it for me?

Can we add our own logo and branding to the products?

Custom Diaries

Do you have a digital version of your diaries for us to download?

Digital Products

Custom & Digital

Can I get a refund or exchange if I order the wrong thing?

Return Terms

Returns & Exchanges

Domestic shipping terms

Shipping Terms

Shipping & Delivery

How do I login to my account?

Accessing Account

Accounts

When will your products go on special?

Do you offer discounts for bulk orders?

I see you have bundles, but I don't see the bundle I want. What can I do?

My discount code isn't working. How come?

Why didn't receive my 10% off welcome code when I signed up to the newsletter?

I forgot to add my discount code to my order I just placed.

Specials & Clearance

Discounts

I can't see the enlarged images of the products - what gives?

I can't make an order, where can I get help?

I can't find a product I am looking for, what should I do?

Website Support

Technical Support