Your discount code may not be working due to one of the below reasons:

Your discount code may not be working due to one of the below reasons:<ul><li style="font-size: 16px;">Some of our promotions including our discount codes expire after a certain period. If your code has expired, it will not work at checkout.</li><li style="font-size: 16px;">Some of our special offers cannot be used in conjunction with other discount codes. If you&apos;re trying to apply both in one checkout, your code will not work.</li><li style="font-size: 16px;">If your special is a free gift and you&apos;ve added more than the offered free gifts to your cart, the lower value item will automatically be free.</li><li style="font-size: 16px;">If your special is a free gift, you have to meet the cart requirements of the sale for the gift to be marked free. Check you have the right products in your cart.</li><li style="font-size: 16px;">Some of our specials have a minimum purchase amount, please check the special offer to see if it applies to your purchase.</li><li style="font-size: 16px;">Most discount codes can be used across all products in store including Diaries. Bundles are often not included in discounts as they are already discounted 15%.</li></ul>

My discount code isn't working. How come?

Sometimes we run offers including a 10% welcome discount. The 10% welcome code also doesn't run year round, please check the pop up to see if it is currently being offered. Please keep in mind the 10% welcome code is for new customers only and you've

Sometimes we run offers including a 10% welcome discount. The 10% welcome code also doesn&apos;t run year round, please check the pop up to see if it is currently being offered.&#xA0;Please keep in mind the 10% welcome code is for new customers only and you&apos;ve already purchased from us before, you will not receive a 10% off code in your welcome email even if it is currently on offer.&#xA0;

Why didn't I receive my 10% off welcome code when I signed up to the newsletter?

Discount codes can only be applied at the time of order and cannot be applied once orders are made. Please feel free to use the discount code for a future order.

Discount codes can only be applied at the time of order and cannot be applied once orders are made. Please feel free to use the discount code for a future order.

I forgot to add my discount code to my order I just placed.

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Butler Diaries

Discount Code FAQ

Discounts

I see that the product I want is sold out. Do you offer backorders?

My diary is a pre-order, what does that mean?

How do I know if the product I want is available?

I can't see a Soft Cover of the Diary I want. Why?

How do pre-orders work?

Sold out & Pre-orders

Can I get a copy of my invoice?

Do you issue invoices for our accounts department?

Invoices

Is buying online safe?

Do I have to order online?

Do I need to set up an account to buy?

Can I visit your office to look at the products?

I forgot to add my discount code to my order.

I have some questions, how can I reach out?

Can I get a quote?

Ordering Support

What forms of payment do you accept?

Do I have to pay online?

Do you accept purchase orders?

I don't have a credit card. Can I use another payment method?

Payment Options

I received my order but received the wrong items

I ordered the wrong item, can I get a refund or exchange?

I made a mistake on my order.

I need to cancel an order.

Order Issues

Orders & Payment

Which Programming Educator Diary is for me?

Family Day Care Diaries Purchasing Guide

Long Day Care Diaries Purchasing Guide

Preschool Diaries Purchasing Guide

Kindergarten Diaries Purchasing Guide

Outside of School Hours Diaries Purchasing Guide

Occasional Care Diaries Purchasing Guide

Nanny Diaries Purchasing Guide

New Zealand Diaries Purchasing Guide

Purchasing Guides

Where is the Victoria Weekly Programming and Reflection Diary?

Where is the Family Day Care Diary and the Family Day Care Co-Ordinator Diary?

Where are the Professional Diaries and Nanny Diary?

Where are all the Different Tradie Diaries?

I run 7 days a week, do you have a programming Diary suitable for me?

What's inside each Diary? How do I know what's included?

What binding, covers, and inclusions come with the Diaries?

Where is the Tradie Diary?

Diary FAQ

Picking Your Diary

Do you have some examples of how to use the diaries?

Do you offer training?

Using Your Diary

Do the Butler Diaries cover childcare providers for assessment and ratings?

Do you have compliance information for my diary?

Will 2025 QLD Kindy Diaries include the updated QKLG 2024 Framework?

Compliance Information

How do I join the Facebook Group?

How do I download my free cheatsheets?

How long does it take to be accepted?

Community Facebook Group

Diary Purchasing Guides & Support

I have an idea for a Butler Diaries product. Could you make it for me?

Can we add our own logo and branding to the products?

Custom Diaries

Do you have a digital version of your diaries for us to download?

Do you offer gift cards?

Do you offer digital training and courses?

Do you offer bulk pricing for training courses?

Digital Products

Custom & Digital

Can I get a refund or exchange if I order the wrong thing?

Return Terms

Returns & Exchanges

Shipping terms

Shipping Terms

How do I track my order?

What does 'Pending' mean on my tracking?

Track my Order

Shipping & Delivery

How do I login to my account?

How do I access the Training Portal?

Accessing Account

How do I update my account?

Updating my Account

Accounts

When will your products go on special?

Do you offer discounts for bulk orders?

I see you have bundles, but I don't see the bundle I want. What can I do?

Where can I get a discount?

Specials & Clearance

I can't see the enlarged images of the products - what gives?

I can't make an order, where can I get help?

I can't find a product I am looking for, what should I do?

Website Support

Why am I being charged shipping on the Printer Pack?

I'm having trouble using the Canva template. Where can I get help?

I didn't receive my link for my digital download.

Digital Template and Product Support

Technical Support

Where can I find support?

Where are you located?

Other