Please be assured that your items will ship out within 3-5 business days of purchase so you will get your order fast. Learn more about pre-order and sold out wait times in our help centre.

We ship with couriers and Australia Post (and third-party carriers for Print on Demand). The price is calculated by weight. Orders under 5kg will be shipped in an air satchel, and over 5kg will be boxed and shipped via road express.&#xA0;Please be assured that your items will ship out within 3-5 business days of purchase, depending on the stock in hand. Our Print on Demand Products (Merch and Soft and Hard Cover books) can take up to 10 days for delivery and are dispatched separately to the diary and resources items.Pre-order means the diary is at the printers. For current year pre-orders, printing takes 3-7 days. For the following year pre-orders, they begin shipping between September and November.Credit card authorisation and verification must be received prior to processing or if paying by invoice - funds must have cleared in our bank account.We use a number of carriers, including Star Track and Australia Post. You will be given the option at checkout to choose the cheapest freight for your postcode.If they are unable to deliver the parcel&#xA0;or leave a card, the item may be left at the nearest post office or drop-off location or returned back to base. To ensure a hassle-free delivery, give clear instructions for the courier if your address is hard to find.If your address is within a school&#xA0;that may be closed on school holidays, please provide an alternative address or let us know when you re-open so we can hold the delivery.&#xA0;Deliveries occur Monday through Friday, excluding holidays. You will be emailed or messaged your tracking number upon shipping, where you can trace where your delivery is up to. &#xA0;If you have lost that email, you can sign up for an account on our site and find your order details, including tracking in your account area.

Domestic shipping terms

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Butler Diaries

Diaries will ship out within 3-5 business days of purchase, depending on stock in hand. Learn more about shipping times and preorder and sold out wait times in our help centre.

Need your childcare diary quickly?

Shipping & Delivery

Shipping Terms

I see that the product I want is sold out. Do you offer backorders?

My diary is a pre-order, what does that mean?

Sold out & Pre-orders

Can I get a copy of my invoice?

Do you issue invoices for our accounts department?

Invoices

Is buying online safe?

Do I have to order online?

Do I need to set up an account to buy?

Can I visit your office to look at the products?

Ordering Support

What forms of payment do you accept?

Do I have to pay online?

Do you accept purchase orders?

I don't have a credit card. Can I use another payment method?

Payment Options

I received my order but received the wrong items

I ordered the wrong item, can I get a refund or exchange?

Order Issues

Orders & Payment

Where is the Victoria Weekly Programming and Reflection Diary?

Where is the Family Day Care Diary and the Family Day Care Co-Ordinator Diary?

Where are the Professional Diaries and Nanny Diary?

Where are all the Different Tradie Diaries?

I run 7 days a week, do you have a programming Diary suitable for me?

Family Day Care Diaries Purchasing Guide

Long Day Care Diaries Purchasing Guide

Preschool Diaries Purchasing Guide

Kindergarten Diaries Purchasing Guide

Outside of School Hours Diaries Purchasing Guide

Occasional Care Diaries Purchasing Guide

Nanny Diaries Purchasing Guide

New Zealand Diaries Purchasing Guide

Picking Your Diary

Do you have some examples of how to use the diaries?

Do you offer training?

Using Your Diary

Do the Butler Diaries cover childcare providers for assessment and ratings?

Do you have compliance information for my diary?

Compliance Information

Diary Guides & Support

I have an idea for a Butler Diaries product. Could you make it for me?

Can we add our own logo and branding to the products?

Custom Diaries

Do you have a digital version of your diaries for us to download?

Digital Products

Custom & Digital

Can I get a refund or exchange if I order the wrong thing?

Return Terms

Returns & Exchanges

How do I login to my account?

Accessing Account

Accounts

When will your products go on special?

Do you offer discounts for bulk orders?

I see you have bundles, but I don't see the bundle I want. What can I do?

Specials & Clearance

Do you offer specials for returning customers?

Loyalty Program

Discounts

I can't see the enlarged images of the products - what gives?

I can't make an order, where can I get help?

I can't find a product I am looking for, what should I do?

Website Support

Technical Support